Privacy Policy
Last updated: 2026-08-31. This policy explains how Psychic Camara handles your personal information in compliance with Australian privacy law.
1. Introduction
This Privacy Policy explains how Psychic Camara ("we", "us", or "our") collects, uses, stores, discloses, and protects your personal information. We are committed to safeguarding your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
By using our website, submitting a booking or contact form, or engaging our services, you consent to the practices described in this policy.
2. Who We Are
Psychic Camara provides psychic readings and spiritual guidance services across Australia, including in-person, phone, and video consultations. Our primary contact details are:
- Phone: 0456 266 750
- Email: contactme@psychiccamara.com.au
- Address: 3/427 Canning Highway, Como WA 6152
3. Information We Collect
We may collect the following types of personal information when you interact with us:
- Name — so we can address you correctly.
- Phone number — so we can contact you about bookings, enquiries, or appointment confirmations.
- Email address — so we can follow up on enquiries or send booking confirmations (if you provide one).
- Booking and consultation details — including the service you request, preferred date/time, consultation type (in-person, phone, or video), and any notes you share with us about your enquiry.
- Communications you send us — including messages submitted through our contact form or via email.
- Website usage information — collected through Google Analytics 4 (GA4) to help us understand how visitors use our site. This data is aggregated and de-identified where possible.
4. How We Use Your Information
We use your personal information only for purposes directly related to providing our services, including:
- Responding to contact and general enquiries.
- Confirming, scheduling, and rescheduling consultations.
- Contacting you by phone or email to discuss your booking request.
- Delivering the consultation or service you have requested.
- Internal record-keeping, administration, and quality assurance.
- Complying with our legal obligations.
- Improving our website, services, and client experience (using de-identified analytics data).
We do not sell, rent, or trade your personal information to any third party for marketing purposes. You will only receive communications from us in direct relation to your enquiry or booking.
5. Disclosure of Information
We respect your confidentiality. Your personal information and the content of your consultations are held privately. We will only disclose personal information:
- To our hosting, website, and communications service providers that assist us in operating our business (for example, website hosting or email delivery services). These providers are contractually required to protect your information and may only use it for the purpose we instruct.
- When required by law, court order, or a lawful request from an Australian law enforcement or government agency.
- If we reasonably believe disclosure is necessary to prevent a serious and imminent threat to life, health, or safety.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure.
Our website forms are served over HTTPS. Information submitted through our booking and contact forms is transmitted securely. We do not unnecessarily log sensitive form submission data beyond what is needed to respond to or confirm your request.
Despite these measures, no internet-based transmission or storage method is 100% secure. You share information with us at your own risk.
7. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.
Booking and contact records are typically retained for a reasonable period to: confirm consultations, manage follow-up enquiries, address any post-consultation matters, and comply with Australian tax and record-keeping obligations.
When personal information is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify it.
8. Your Rights
Under Australian privacy law, you have rights regarding your personal information, including:
- Access — you may request access to the personal information we hold about you at any time.
- Correction — you may request correction of any information you believe is inaccurate, incomplete, out-of-date, or irrelevant.
- Erasure — you may request that we delete or de-identify your personal information, subject to any legal obligations we may have to retain certain records.
- Complaints — if you believe we have breached the Australian Privacy Principles, you may raise this directly with us and we will investigate and respond within a reasonable time.
To exercise any of these rights, please contact us using the details provided in Section 10 below. We may ask for reasonable identification before actioning a request.
10. Contact for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Phone: 0456 266 750
- Email: contactme@psychiccamara.com.au
- Address: 3/427 Canning Highway, Como WA 6152
We will acknowledge your enquiry promptly and respond within a reasonable timeframe.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. Any updates will be posted on this page with a revised 'Last updated' date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy, please contact Psychic Camara directly.